{"id":9,"date":"2019-05-08T21:27:15","date_gmt":"2019-05-08T20:27:15","guid":{"rendered":"http:\/\/dianenguyen.tech\/?page_id=9"},"modified":"2021-11-22T12:58:42","modified_gmt":"2021-11-22T12:58:42","slug":"business-analytics-professional","status":"publish","type":"page","link":"https:\/\/dianenguyen.tech\/","title":{"rendered":"Resume"},"content":{"rendered":"\n<h2>Business Analytics Professional<\/h2>\n\n\n\n<p>Qualified with years of experience in the healthcare, and non-profit field as well as multiple Fortune 500 companies.<\/p>\n\n\n\n<h3>Education<\/h3>\n\n\n\n<p><strong>University of Louisville<\/strong>, Louisville KY<br>Master of Science in Business Analytics                                        July 2019<br>Master of Public Health<br>\u2022 Concentrations: Health Management, Environmental &amp; Occupational Health<br>Bachelor of Science in Business Administration, Computer Information Systems<br>\u2022 Concentration: Business Process Management<br>Bachelor of Arts in Economics\u00a0<br>\u2022 Minor: International Business                                                                    <\/p>\n\n\n\n<h3>Work Experience<\/h3>\n\n\n\n<p><strong>Kentucky Department of Education, Office of Education Technology<\/strong>, Frankfort KY                                                                                                      <\/p>\n\n\n\n<p>October 2020 &#8211; Present<\/p>\n\n\n\n<p>Systems Consultant IT<\/p>\n\n\n\n<p>\u2022 Analyze requests for information technology development and prepares long range information technology plans across<br>\nagency organizational business lines<br>\n\u2022 Provide analytical support for large scale development projects including overall system design and integration<br>\n\u2022 Serve as project lead and provides analytical support to IT management in the integration and design of IT projects<br>\n\u2022 Analyze project requests for new development and\/or system modifications<br>\n\u2022 Develop and make presentations to agency heads and information technology management explaining the planned and actual<br>\nutilization of information technology resources<br>\n\u2022 Work with users and other agencies in the planning of information technology resource allocation<br>\n\u2022 Analyze requests for information technology development &amp; prepare plans across agency organizational business lines<br>\n\u2022 Analyze user problems and makes recommendations for solutions<br>\n\u2022 Work with users and other agencies in the planning of information technology resource utilization<br>\n\u2022 Monitor plans and products developed by contract consultants and other IT staff<br>\n\u2022 Provide technical assistance to systems analysts, programmers, business analysts and contract consultants in the development<br>\nand integration of computer systems to enable the business process of user agencies<br>\n\u2022 Provide leadership and\/or assistance in the formulation of contractual relationships with vendors to include Service Level<br>\nAgreements, Scope of Work documentation, Business Cases and Requests for Proposals<br>\n\u2022 Prepare feasibility study documents, long range information technology plans and summaries of agency project requests and<br>\nother reports resulting from the analysis of requests for information technology solutions<br>\n\u2022 Plan, develop, and coordinate or present highly complex information technology training<br>\n\u2022 Update, monitor and run monthly Tableau dashboards and reports<br>\n\u2022 Assist in the automation of existing processes using SQL, Microsoft Excel and Tableau<\/p>\n\n\n\n<p><strong>Humana, Inc.,<\/strong> Louisville KY<\/p>\n\n\n\n<p>July 2019 &#8211; October 2020<\/p>\n\n\n\n<p>Provider Contract Load <em>Business Intelligence Engineer<\/em><\/p>\n\n\n\n<ul><li>Described tools, technologies, applications and practices used to collect, integrate, analyze, and present data to leaders<\/li><li>Analyzed and presented data to create insightful and actionable business information<\/li><li>Ran daily IPAR process and monthly TAT reports using SSIS packages\u00a0<\/li><li>Improved the IPAR submission process by automating parts of the IPAR process using tools, such as Python, SQL, MS Excel <\/li><li>Created instructions, documentation and guidelines for the IPAR process<\/li><li>Maintained, tested, updated and scheduled releases of IPAR tools to users<\/li><li>Utilized data to drive process improvements, root cause analysis, and issue resolution to ensure quality assurance of data<\/li><li>Provided training, technical support and troubleshooting for users of the IPAR IT tools and applications<\/li><\/ul>\n\n\n\n<p><strong>Humana, Inc.<\/strong>, Louisville KY<\/p>\n\n\n\n<p>July 2018 \u2013 July 2019<\/p>\n\n\n\n<p><em>Financial Analytics Intern&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/em><\/p>\n\n\n\n<ul><li>Cleaned data, calibrated neural networks, and other predictive models using SPSS Modeler<\/li><li>Created and improved upon existing process documentation<\/li><li>Conducted peer reviews of existing CMS risk score model &amp; payment methodology<\/li><li>Improved efficiency of existing models by optimizing SQL code and automation of existing processes<\/li><li>Created documentation &amp; instruction guidelines for new procedures and processing techniques<\/li><\/ul>\n\n\n\n<p><strong>Yum! Brands-Kentucky Fried Chicken<\/strong>, Louisville KY<\/p>\n\n\n\n<p style=\"text-align:left\">May 2017 \u2013 July 2018<\/p>\n\n\n\n<p><em>Business Intelligence Intern<\/em><\/p>\n\n\n\n<ul><li>Produced documentation of business needs, systems requirements, and proof of concept for projects<\/li><li>Generated visualizations, analytics reports, dashboards and mobile visualizations using Microsoft Power BI<\/li><li>Created queries and perform data validation to identify and understand anomalies using SQL<\/li><li>Worked with cross-functional teams using the SDLC to develop new products for departments<\/li><\/ul>\n\n\n\n<p><strong>University of Louisville, Office of Study Abroad and Int\u2019l Travel<\/strong>, Louisville KY<\/p>\n\n\n\n<p>\n\nMay 2015 \u2013 Jan. 2018\n\n<\/p>\n\n\n\n<p><em>Data Analyst&nbsp;<\/em><\/p>\n\n\n\n<ul><li>Produced statistics and figures for students, faculty and staff that have traveled abroad<\/li><li>Delivered and implemented data collection strategies which increased efficiency by 50%<\/li><li>Produced reports, statistics &amp; figures for weekly, quarterly and annual reporting<\/li><li>Interpreted data, analyze results using statistical techniques, and interpreted current trends &amp; patterns<\/li><li>Created and maintained study abroad travel database of students, faculty and staff<\/li><\/ul>\n\n\n\n<p><em>Program Assistant Senior<\/em><\/p>\n\n\n\n<p>\n\nJuly 2014 \u2013 Nov. 2014\n\n<\/p>\n\n\n\n<ul><li>Supervised 12 work study students in regards to scheduling, work load and compensation<\/li><li>Decreased spending by 10% through budget reconciliation, and optimizing monthly &nbsp;expenditures<\/li><li>Improved student record collection and analysis through re-design of the in-take process and intake forms<\/li><\/ul>\n\n\n\n<p><strong>Life Spring Health Systems<\/strong>, Jeffersonville Indiana<\/p>\n\n\n\n<p><em>Grants Coordinator<\/em><\/p>\n\n\n\n<p>\n\nApril 2015 \u2013 Jan. 2017\n\n<\/p>\n\n\n\n<ul><li>Managed multi-million dollar department budget in coordination with Clinical Supervisor<\/li><li>Supervised 20+staff members in regards to admissions procedures and privacy guidelines<\/li><li>Developed and maintain databases and systems for tracking grant awards, and statistical data<\/li><li>Created and distributed reports, summaries, and analyses in regards to hundreds of grant recipients<\/li><li>Ensured that staff complied with federal and state law as well as company policies, procedures and guidelines<\/li><li>Conducted research for the creation of policies and procedures that adhere to standards of best practice<\/li><\/ul>\n\n\n\n<p><em>Care Manager&nbsp;&nbsp;<\/em><\/p>\n\n\n\n<p>\n\nNov. 2014 \u2013 April 2015\n\n<\/p>\n\n\n\n<ul><li>Provided preliminary assessment and treatment planning services<\/li><li>Delivered case management services to 10+ clients at a time<\/li><li>Advocated on behalf of client to serve as a liaison for the patient to ensure continuity of quality patient care<\/li><\/ul>\n\n\n\n<p><strong>Louisville Metro Department of Public Health and Wellness<\/strong>, Louisville KY<\/p>\n\n\n\n<p>\n\nMay 2013 \u2013 May 2014\n\n<\/p>\n\n\n\n<p><em>Emergency Planning and Preparedness Intern&nbsp;<\/em><\/p>\n\n\n\n<ul><li>Created a medical dependency registry to serve the Louisville Metro area<\/li><li>Generated, designed and distributed forms, fliers and informational material at community events<\/li><li>Assisted with organizing and executing community outreach events<\/li><li>Contributed to emergency preparedness exercises and training exercises<\/li><\/ul>\n\n\n\n<h2>Contact Information<\/h2>\n\n\n\n<ul><li>See the bottom of the Portfolio Page for Contact information<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Qualified with years of experience in the healthcare, and non-profit field as well as multiple Fortune 500 companies. Education University of Louisville, Louisville KYMaster of Science in Business Analytics July 2019Master of Public Health\u2022 Concentrations: Health Management, Environmental &amp; Occupational HealthBachelor of Science in Business Administration, Computer Information Systems\u2022 Concentration: Business Process ManagementBachelor of Arts [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":139,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/dianenguyen.tech\/index.php?rest_route=\/wp\/v2\/pages\/9"}],"collection":[{"href":"https:\/\/dianenguyen.tech\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dianenguyen.tech\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dianenguyen.tech\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dianenguyen.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":23,"href":"https:\/\/dianenguyen.tech\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":216,"href":"https:\/\/dianenguyen.tech\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/216"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dianenguyen.tech\/index.php?rest_route=\/wp\/v2\/media\/139"}],"wp:attachment":[{"href":"https:\/\/dianenguyen.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}